Privacy Policy dana55

When you register and use dana55 services, we may collect several categories of personal information for specific purposes. This collection is carried out directly from you or automatically through the technology we use. The following are the types of information concerned:

• Identity information: Your full name, date of birth, identity card number (MyKad), nationality and permanent address.
• Contact information: Email address, mobile phone number and, where applicable, mailing address.
• Financial information: Details related to the payment methods you use, such as Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency wallet information. We do not store credit or debit card numbers directly.
• Account information: Username, deposit and withdrawal transaction history, betting history and records of bonuses received.
• Technical information: IP address, device type, web browser type, operating system, login session data and records of activity on the website.
• Communication information: Records of conversations with our customer support team via live chat or email.

The personal information you provide is used responsibly and only for the following purposes. dana55 does not use your data for any purpose beyond what the service you joined requires:

• Creating and verifying your player account and ensuring only you can access it.
• Processing deposit and withdrawal transactions securely through the payment method of your choice.
• Complying with legal and international licensing requirements applicable to dana55 operations, including Know Your Customer (KYC) procedures and anti-money laundering (AML) measures.
• Identifying and preventing fraud, unauthorised access and suspicious activity that could compromise the security of your account.
• Providing accurate and responsive customer support whenever you need assistance.
• Sending information about promotions, bonuses and service updates — only to players who have given consent to receive such communications.
• Analysing usage patterns for the purpose of overall platform improvement, in a format that does not directly identify any individual.
• Supporting responsible gambling programmes and age verification, ensuring all players are aged 21 and above.

dana55 does not sell or rent your personal information to any third party. However, in certain limited situations, we may need to share some of your information with the following parties, solely for the purpose of operating the services you use:

• Payment processing providers: Parties that handle transactions through Touch 'n Go eWallet, DuitNow, FPX, Boost and the cryptocurrency platforms we support. This sharing is minimal and limited to the information needed to complete a transaction only.
• Game software providers: Game studios that provide the gaming platform may receive the technical data needed to ensure games function correctly and fairly.
• Regulatory bodies and authorities: If we are required by law or a valid court order to disclose certain information to the authorities, we will comply with that obligation.
• Technical service providers: Third-party companies that help us manage our technical infrastructure, including cloud computing services, are bound by strict confidentiality agreements.

Protecting your personal information from unauthorised access, alteration, disclosure or destruction is a responsibility we take seriously. The following technical and organisational measures are implemented on an ongoing basis:

• Data encryption during transmission using the latest and strongest TLS/SSL protocols.
• Data encryption during storage for the most sensitive information such as passwords and financial details.
• Strict internal access controls — only staff who need access to carry out their duties are permitted to view players' personal data.
• Continuous system monitoring to detect suspicious activity or security breaches as quickly as possible.
• Regular security audits by both internal teams and independent third-party assessors.
• Secure data deletion procedures when information is no longer needed in accordance with the set retention period.

Regarding the retention period, we keep your personal data for as long as your account is active and for a specified period after account closure, as required by applicable licensing and legal requirements. Data that is no longer needed will be systematically deleted or anonymised.

As a registered dana55 player, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe:

• Right of access: You have the right to know what personal data we hold about you and how it is used.
• Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you have the right to request that your personal data be deleted, subject to legal obligations that may require us to retain certain records.
• Right to restriction of processing: You have the right to request that the processing of your data be temporarily restricted in certain situations, such as while you are disputing the accuracy of that data.
• Right to data portability: You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service provider.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: If the processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request and provide a response within a reasonable timeframe.

The dana55 website uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions correctly. The following is an explanation of the types of cookies used:

• Essential cookies: Required for basic website functions such as login session management and security. These cookies cannot be disabled as doing so affects your ability to use our services.
• Performance cookies: Collect information about how you use our website in anonymous form, helping us identify areas that need improvement.
• Functional cookies: Save your preferences such as preferred language and display settings so you do not have to set them again each time you visit our site.
• Analytics cookies: Used to understand traffic patterns and user behaviour in aggregate to help us improve website content and design.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect some functions of this website. For more information on how to manage cookies, refer to your web browser's help documentation.

Dana55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Whenever there is a material change, we will:

• Update the "Last Updated" date shown at the top of this page.
• Display a clear notification on the website for a period of time after the change is made.
• Send a notification via email to registered players if the change significantly affects their privacy rights.

Continued use of the dana55 platform after a policy change takes effect is considered your acceptance of the updated policy. If you do not agree with the changes, please stop using our services and contact us to close your account.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our support team is available 24/7. Contact us via live chat on the website or by email at [email protected] — we communicate in Malay and English.